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Terms & Conditions


“The seller/company” means Reliant Ceilings & Partitions LTD or any company part of Reliant Holdings' group structure, including companies authorised to trade as.

“The buyer” means the person, firm or company shown on the documents communicated with these term, at the discretion of agents for the company.

“The goods” means the goods sold by the seller to the buyer.

“The carrier” means the person, firm or company who delivers the goods to the delivery address and includes the seller where the seller delivers.

“The recipient” means the person, firm or company to whom the goods are delivered when it is not the buyer.


1.All orders placed are subject to acceptance by the Company.


2.Any drawings or details of quantities supplied by the Company must be regarded as approximate representations only and shall be subject to verification by the Company.


3.The prices quoted are the Company’s current rates.  While every effort will be made to adhere to them, orders are only accepted on the understanding that goods will be invoiced at prices ruling at date of dispatch.


4.When an order has been received and accepted by the Company, cancellation will only be accepted at the Company’s discretion.  The Company reserves the right to make a charge for all materials returned to our stock or the manufacturer. All charges incurred will deducted from the purchase price as a restocking charge and will include any additional haulage costs applicable. If any specialist work has been carried out, all charges relevant will be passed on and deducted from any credit/refunds issued up to the date of acceptance of cancellation.


5.a)   Unless otherwise agreed, payment of approved accounts is to be made on or before the end of the calendar month/ within 14 days (whichever is soonest) following date of invoice.  Where this timescale is exceeded the Company reserves the right to charge interest at the contemporary Bank Base Rate plus 3% on the outstanding balance.

b)   Failure to make due payment in respect of deliveries or installments under this or any other contract with the Company shall entitle the Company to delay, suspend or cancel deliveries at its option.

c)   the Company may exercise the right set out in b) above if the customer becomes bankrupt or makes an assignment, agreement or composition with its creditors or goes into liquidation (otherwise than for reconstruction or amalgamation purposes) or if a receiver is appointed.  These rights may also be exercised by the Company if it has reasonable grounds to believe that any of such above events is likely to occur. Any monies owed to the company takes precident over the buyer's other debts.

d)   One or more (buyer's) company directors personally guarantees to repay any debts of their business if the company is unable to meet its financial obligations, effectively putting their own personal assets at risk.

6.Any dates given by the Company (whether before or after acceptance of order) are given in good faith and in expectation that the Company will be able to fulfil them.  The customer accepts that time is not of the essence in this type of contract and the Company shall be under no liability for loss, damage or expense suffered by the customer or any third party arising from failure of the Company to deliver on any specified date or time or to any place.


7.Should despatch, shipment or delivery, installation of the goods or any part thereof be delayed, prevented or prohibited for any cause whatsoever beyond the Company’s control, then, at the Company’s option, either the contract or any unfulfilled part thereof shall be cancelled or, alternatively, the time for delivery shall be extended until a reasonable time after the operation of any such cause shall have ceased.


8.Delivery will normally be made by heavy goods vehicles unless the customer informs the Company before loading that alternative transport is required.  The Company reserves the right to charge for re-delivery where for any reason the normal transport is unable to gain access to the site and the customer has not requested alternative transport.


9.The customer shall be responsible for providing labour and facilities at the delivery point for the unloading of Lorries carrying goods ordered by him.  The Company does not accept liability for goods damaged during transit unless notice is given to it and to the carrier within three days of receipt of goods and an opportunity is given to inspect same, nor does it accept any claim for replacement of material on the grounds of corrosion or degradation unless made within 14 days of receipt by the customer of the material.


10.Where appropriate all materials supplied shall be fixed in accordance with the instructions set out in the manufacturers’ latest catalogues and it is a condition of sale that the Company shall be under no liability for any damage, loss or fault which may arise when such instructions have not been adhered to in all respects.


11.As regards goods manufactured by it, the Company will make good at its option by repair or replacement any defects therein attributable solely to defective workmanship or materials or remedy by re-supply or replacement (as the case may be) errors in quantity or type of material supplied provided that such are notified to the Company immediately upon detection and within a period of 6 months from the date of delivery and if so requested by the Company the goods are returned to it within one month of discovery of the defect.  This guarantee does not however extend to:

a)   Defects caused by wilful or accidental damage, negligence, incorrect storage, movement of buildings or their components, installation (except by the Company, its servants or agents), or application whether with or without the Company’s prior knowledge.

b)   Defects caused by fair wear and tear according to manufacturer’s guidance.

c)   Defects involving any surfacing or other material applied to the Company’s goods which is not of the Company’s manufacture.

The above represents the extent of the Company’s liability under this heading and no liability is accepted for any ancillary labour or overhead costs incurred by the customer in relation to such replacement repair or re-supply or for any liability as set out in clause 12 below.


12.Except where liability relates to death or personal injury resulting from the negligence of the Company, its employees or agents, the Company’s liability arising out of any breaches of contract (express or implied) condition, warranty statement or representation (statutory or otherwise) shall be limited as provided in clause 11 above and in no event shall the Company be liable for the following loss or damage howsoever caused and whether foreseeable or contemplatable:

i)    Economic loss which shall include loss of profits, business revenue, goodwill and anticipated savings.

ii)   Damage in respect of special indirect or consequential loss or damage (other than direct physical damage to tangible property of the customer caused by negligence of the Company, its employees, agents or sub-contractors).

iii)  Any claim made against the customer by any other party.


13.The title to the goods shall not pass to the customer until payment has been made of the full contract price and in any case of non-payment the Company shall be entitled to repossess or trace the goods or the proceeds of sale in the customer’s hands or in the hands of any liquidator or receiver and enter on to any of the premises where the materials are located to exercise this right.


14.Only directors/approved persons of the Company have any authority to vary or omit these conditions.


15.These conditions alone shall apply to the sale of the Company’s goods and services to the exclusion of any conditions contained or referred to in the customer’s order.


16.All materials are subject to substitution with similarly approved products.


17.On acceptance of quotation or estimate & placing an order you agree to the terms and conditions above.

18.We do not accept any director personal guarantees


19.All Prices subject to an onsite final measure

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